Responsible Service of Alcohol News: Top 10 Pubs in Sydney for 2013
Sydney is a city which prides itself on hospitality and because of this it regularly makes the list of the world’s top destinations for tourists. This is due in large to the efforts of the staff in the hospitality industry who work to keep venues on top and customers satisfied.
Now the Australian Hospitality Association has released a list of Sydney’s top ten pubs after judges visited hundreds of venues in the city over a period of months.
Lists such as this one are important because it keeps industry standards high by promoting healthy competition. Venues and their staff know they need to keep up their good standards if they want to make it onto the list.
Also the list has an impact on business because customers look for recommendations from such lists when looking for places to visit. Good publicity can catapult a business and bad publicity can ruin even the most established of venues.
The judges nominated the 10 best pubs across the city for the Best Overall Hotel and the winner is going to be announced next week at a gala event in the city.
An article on DailyTelegraph.com.au explains more about the competition:
The top 10 pubs in Sydney include eastern suburbs favourites like the Coogee Bay Hotel and the Clovelly Hotel, the north shore’s The Oaks and Willoughby Hotels and inner city pubs including The Clock Hotel , Le Pub and Establishment Hotel.
Sydney’s outer suburbs have not been neglected, with nods going to the Bella Vista Hotel, Fairfield Hotel and Hotel Pennant Hills.
Pubs in the running were selected based on key criteria including the standard of their retail liquor outlet, food services, bar presentation, customer service, community support and overall presentation.
Although the criteria laid out for the competition don’t cover RSA enforcement it is an important part of customer service and the customer’s enjoyment of the experience.
Good customer service involves ensuring that patrons do not become a nuisance to other customers and ruin their experience. It is also important to enforce responsible service of alcohol so that your venue does not become known for alcohol-fuelled violence. Once a venue develops a bad name because of fights, brawls and assaults, good law-abiding customers are going to be deterred from visiting the venue.
In addition to the best overall pub in Sydney, the awards also honour the best boutique bar best redeveloped hotel, best outdoor area, best family friendly bar and best restaurant.
The post on DailyTelegraph.com.au also explains:
AHA NSW CEO Paul Nicolaou said the finalists were the result of “painstaking research by a team of independent judges and auditors”.
He said NSW pubs continued to be the best in the country.
“NSW hotels are second to none – we see that on display every day,” Mr Nicolaou said.
One venue which closed down its nightclub to open up a big kitchen which would be more family friend is the Hotel Pennant Hills. The hotel’s owner Roman Nalywajko was excited by the nomination. The top 10 venues nominated include:
• Bella Vista Hotel, 13-15 Lexington Dr, Bella Vista
• Coogee Bay Hotel, 253 Coogee Bay Rd, Coogee
• Establishment Hotel, 5 Bridge St, Sydney
• Fairfield Hotel, 1 Hamilton Rd, Fairfield
• Le Pub, 66 King St, Sydney
• HPH – Hotel Pennant Hills, Pennant Hills, 352 Pennant Hills Rd, Pennant Hills
• The Clock Hotel, 470 Crown St, Surry Hills
• The Clovelly Hotel, 381 Clovelly Rd, Clovelly
• The Oakes, 118 Military Rd, Neutral Bay
• Willoughby Hotel, 315 Penshurst St, North Willoughby
Coogee Bay Hotel